CUSTOMER CARE

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Responsibilities :

  • To report or escalate technical issues coordinated with other divisions
  • To ensure customer satisfaction in specific tasks given by supervisor or company in general
  • To manage all correspondences from various channels (email, Whatsapp text, phone call, chat, etc)
  • To educate customers about Bridestory products and its features, inc. assist them technically in step-by-step throughout Bridestory platform
  • To schedule an appointment or / and visit to customers when it comes to higher level of problem / issue.
  • Requirements :

  • Good communication skills (both verbal and non-verbal)
  • Good English and Indonesian skills (both spoken and written)
  • Attention to details
  • Able to present a persuasive manner
  • Open minded and confident
  • Multitasking-person
  • Love challenge (able to work under pressure)
  • Good analytical skill
  • Dynamic and creative personality
  • Good team worker
  • Preferably min. 1 year experience, but fresh graduate is welcomed to apply
  • Preferably Bachelor degree in communication or related fields
  • Benefits :

  • Premium Health Care for Inpatient and Outpatient for yourself and direct family members (husband / wife / kids)
  • Free office parking
  • BPJS Ketenagakerjaan, company absorbs both employee and employer contribution
  • Tax (PPH 21)
  • Sejak 25 April 2019
    Berakhir 03 Agustus 2019
    LAMAR via id.neuvoo.com

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