Community and Influencer Engagement Associate Manager
Independently handling end-to-end community program from developing strategy, planning, execution, monitoring and evaluation for all Transport products
Lead and oversee community program execution through online and offline initiatives
Set, monitor and organize key metrics, KPI and goals (quantitative and qualitative) for growing, engaging and retaining the community
Continuously identify and implement improvement opportunities for community program strategy & execution process
Interfacing with related product team to understand campaign requirement and work with other relevant team to execute them
Coordinate with and manage internal and external stakeholders to ensure the effectiveness of community program execution
As part of the community strategy, develop & manage paid and organic ambassadors program to extend brand outreach through key advocates, influencers and partners.
Be the voice and communication channel of Traveloka and ambassador to the communities : listen closely to communities and provide key insights on feedback & latest industry trends internally.
Work with other teams to identify and execute on opportunities for community growth and integration of community marketing programs into overall digital and brand marketing initiatives.
6+ years of experience in communications, community management, preferably on online and social media.
Experience in manage multiple concurrent projects
Experience working cross-functionally with an array of internal teams
Effective relationship management skills with an eye for detail
Deep understanding of local and regional culture, trends, social media channels, and personalities
Flexible and independent, with the ability to excel in a fast-paced environment
Strong verbal and written communication skills
Process-oriented. Able to invent and simplify process
Join our ambitious growing team in building large impact consumer products and services, building real-time and big data systems and platforms, coming up with creative solutions to business and engineering problems, deriving insights from massive amount of data, and transforming industries with technology.