City Merchant Operations Lead , Medan
Part of the core GrabFood city Medan team, to lead and grow the business Build strong local operational processes, working with local and country teams Drive improvements in merchant engagement and experience
Key Responsibilities : Functional
Responsible for local merchant engagement and experience. This includes driving local merchant communication channels, building processes to improve merchant content, project management of business initiatives, and understanding and addressing local pain points.
Proactive collaboration with local Sales and Account Managers, as well as country teams and product teams to improve city merchant operations and internal processes.
Manage local team for on ground operational work
Hire and manage strong local operations team
Minimum 2-3 years of relevant work experience in consulting, operations management, financial services, or start-up / tech industry Strong people and stakeholder management experience Understand how to build processes Great communication / interpersonal skills, including the ability to communicate (read / write) in English Ability to use and analyse data to inform decisions Willing to be hands on as needed and proactively assume responsibilities and ownership including the ability to project manage multiple tasks Ability to work independently and deal effectively with complex, changing and ambiguous environment.
Relevant F&B industry would be ideal
Get to know Grab :
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.
We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.
We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-
house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.
Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.
We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
If you share our vision of driving South East Asia forward, apply to join our team today.