Activations & Customer Support Leader

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Role

As the seller activations and customer support leader, you will be responsible for overall activation process for new organization users and providing customer support to the users to ensure smooth product operations and optimize customer experience.

Responsibilities

1. Manage the overall activation process

Help customers receive value quickly by managing the activation and onboarding process

Ensure overall product operations are running smoothly

2. Providecustomer support to users

Acting as the key owner of Get’s Help Center and maintaining support resources such as documents, intercom articles, videos, knowledge center, etc.

Continuously support any customer queries in a timely manner

Propose solutions for operational related issues with long term focus

Synthesize customer feedback and work with internal teams to respond to customer needs

3. Establish customer support practices

Create policies and procedures that optimize the customer experience

Gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices

Skills

â Able to work under pressure to provide real time solutions and maintain customer satisfaction

â Strong communication skills in both written and oral

Fluency in Bahasa and English

Experience & Qualifications

â Bachelor’s Degree in any field

â Strong track record and background in account management and customer service

Personality & Interests :

â Customer oriented

â Highly energetic and sociable individual

â Possesses a can-do attitude to perform daily tasks

Sejak 15 Mei 2019
Berakhir 23 Agustus 2019
LAMAR via id.neuvoo.com

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